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Legal Environment

21st Century Clinic Ltd, 33 Oswin St, London SE11 4TF, UK

Directors:  T.R.C. Boyde and N.C. Boyde
Telephone (company business) +44 207 820 0098

E-mail (general enquiries and company business) admin@21plc.com
(for Board level, investment etc) director@21plc.com

21st Century Clinic Ltd is a company registered in England and Wales number 03270642 and the applicable law is that of England and Wales. This page (both columns) sets out some of the necessary conditions surrounding use of our services, including Vir Clinics, which is a business owned and operated by 21st Century Clinic Ltd. For CoSelect, see that page.

Privacy Policy and Practice

      We do not store any financial data obtained from clients; specifically no information concerning client or customer credit cards or bank accounts is held after completion of the transaction concerned.

      Our privacy policy in other respects is explained in what follows. We may at any time revise these terms and conditions without notice. Please check regularly. Continued use of the site after a change has been made is your acceptance of the change. The following conditions apply to anyone accessing and using the site, or any part of it. We comp may modify these conditions from time to time and accordingly you are advised to keep up to date with the changes by regularly reviewing the conditions. By using the website you agree to be bound by these conditions. 1. The content available on the website is for general information. We do not warrant or guarantee its accuracy or completeness. It is your responsibility to judge the accuracy or completeness of the content before relying on it in any way. Your use of the content (for whatever purpose) is at your sole risk. If you have any comments or complaints about the website, please get in touch with the us. 2. The content is protected by copyright, trademark and other intellectual property rights, as applicable and is provided solely for your own use. Republication or redistribution of any of the content available on the website including by framing or similar means is prohibited. 3. We exclude all liability of any kind (including negligence) in respect of any third party information or other material made available on, or which can be accessed using the website. 4. You are solely responsible for evaluating any goods (including software) or services offered by third parties via the website or on the Internet. We will not be a party to or in any way responsible for any transactions between you and third parties. Any personal information you may wish to disclose to third parties is at your own risk. 5. These conditions are governed by and will be interpreted in accordance with English Law and any disputes relating to these conditions will be subject to the exclusive jurisdiction of the English courts.

      This passage explains how the site is managed, uses any information you give to us, and the ways in which we protect your privacy. Under the Data Protection Act, we have a legal duty to protect any information we collect from you. We use leading technologies and encryption software to safeguard your data, and keep strict security standards to prevent any unauthorised access to it. We do not pass on your details to any third party or government department unless you give us permission to do so. What information do we collect? We collect three kinds of information from visitors to the site: registration information, feedback (through emails to the Editor) and site usage information, from cookies and log files. 1 Registration information. You do not have to register to use the site. 2 Feedback. We welcome your feedback. You can contact us by emailing 21plc@21plc.com i) Comments and questions If you send an email or letter to the Editor, asking for information, we may need to contact other agencies to find that information. If your question is technical, we may need to pass it to our technology suppliers. We do not pass on any of your personal information when dealing with your enquiry, unless you have given us permission to do so. Once we have replied to you, we keep a record of your messages for six months for reference and audit purposes, after which it is deleted. 3 Site usage information. i) Cookies are pieces of data that are often created when you visit a website, and which are stored in the cookie directory of your computer. Three cookies are created when you visit the site. Our first cookie stores a random number on your computer to help us count the number of times users return to our site. The second cookie is used to store some of your preferences while you move around the site. This cookie is deleted when you leave the site. The third cookie is part of a project to share banner advertising for campaigns and services across websites. It stores a random number to ensure that you do not always see the same advert and it enables us to count the number of people viewing a web page or a campaign. This cookie is checked when you visit other websites involved in the same project. The cookies do not contain any personal infomation about you, and they cannot be used to identify an individual user. You can set your browser not to accept cookies but if you do this you will not be able to log in or change your regional preference. What happens when I link to another site? The site contains links to other websites, both those of government departments and of other organisations. This privacy policy applies only to our site, so you should always be aware when you are moving to another site and read the privacy statement of any site which collects personal information. We do not pass on any personal information you have given us to any other site. Access to your information and contacting us. If you wish to see our records of any correspondence you have sent to us, or if you have a query or complaint about this privacy policy or about the site, you can contact us by email: 21plc@21plc.com. Changes to this privacy policy. If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share with other parties

Terms and Conditions of Use of 21plc.com ("the site")


      Use of 21plc.com is subject to the following terms and conditions. The beneficial owner and manager is 21st Century Clinic Ltd (referred to as 'we', 'us' and 'our' below). In entering our site you as a user ('You') are accepting our terms and conditions. 21plc.com is maintained for your personal use and viewing. Access to and use of 21plc.com featuring these terms and conditions constitutes your acceptance of these terms and conditions. They take effect from the date on which you first use this website. You agree to use this site only for lawful purposes, and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the site by any third party. Such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person, and the transmission of obscene or offensive content or disruption of normal flow of dialogue within this site. You are prohibited from posting or transmitting any unlawful, defamatory, obscene, offensive or scandalous material, or any material that constitutes or encourages conduct that would be considered a criminal offence, likely to give rise to civil liability, or otherwise violates any law. We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity of anyone posting any such information or materials on 21plc.com. Please read our forum rules before taking part in Forums. Information collected by us is used for internal review, to improve the content of 21plc.com, to customise the content and/or layout of 21plc.com, to notify users about updates to the site, and to contact users for marketing purposes and is not shared with other organisations for commercial purposes. Forum rules To ensure users feel safe and keen to participate, please avoid: 1) Insulting, threatening or provoking language 2) Inciting hatred on the basis of race, religion, gender, nationality or sexuality or other personal characteristic. 3) Swearing, using hate-speech or making obscene or vulgar comments. 4) Breaking the law This includes libel, condoning illegal activity and contempt of court (comments which might affect the outcome of an approaching court case). You may post a small amount of third party material, but please help us to avoid breaching copyright by naming its author and publication. We are unable to investigate all third party material, so where possible, please provide a link instead. 5) Spamming Please don't add the same comment to more than one forum. 6) Advertising You can mention relevant, non-commercial websites as long as they support your comment. 7) Impersonating or falsely claiming to represent a person or organisation. Please don't mislead other users by abusing our registration procedure. 8) Posting in a language other than English. Sorry, we cannot provide translations of comments posted in any language other than English. You're welcome to ask the comment's author to post an English version. 9) Invading people's privacy Please don't post private addresses or phone numbers, including your own. You may post email addresses so long as you make it clear who they belong to. 10) Posting an off-topic comment. Forums are moderated to make sure they stay friendly and welcoming, legal and relevant. If your comment is unacceptable, it will be returned to you by email, along with a reference to the rule you've broken. You'll be invited to re-post it once you've made the appropriate changes. If you repeatedly break these rules, you may be prevented from posting. Indemnification You agree to indemnify us against any loss, liability, claim, demand, damage, or expenses (including legal fees) asserted by any third party due to or arising from or in connection with your forum comments. Copyright and intellectual property rights You agree that you grant 21st Century Clinic Ltd royalty-free and irrevocable permission to reproduce any material that you post. You also grant us the right to download and print any material that you have posted. If you believe that your copyright has been infringed, please contact us. We will need to know details of the work, where it is on the site, and a statement that reproduction has not been authorised. We comply with data protection laws. For further information, read our privacy policy. Linking to the site. Please let us know if you wish to link directly to pages on the site by emailing us at 21plc@21plc.com. We do not object to you linking directly to the information that is hosted on our site. We do not permit our pages to be loaded into frames on your site; our pages must load into the user's entire window. Intellectual property The names, images and logos identifying 21st Century Clinic Ltd, 21st Century Clinic, Alpha Health, Vir Clinics, and 21plc.com are our proprietary marks. If you wish to copy or use our logos, you must get prior approval from the copyright owner. Requests for permission to use our logos should be directed to us at email: 21plc@21plc.com. Tell us how and why you wish to use our logos. Please include your contact details: name, address, telephone number, fax number and email.

DISCLAIMERS:

      The site and material relating to information, products and services (or to third party information, products and services), is provided 'as is', without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy, other than as stipulated in respect of our own services in the separate 'Quality Statement'. We do not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or represent the full functionality, accuracy, reliability of the materials. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of, data or profits arising out of or in connection with the use of the site. Although we may from time to time monitor or review discussions, chat, postings, transmissions, bulletin boards and the like on the site, we are under no obligation to do so and assume no responsibility or liability arising from the content of any such locations nor for any error, omission, infringement, defamation, obscenity, or inaccuracy contained in any information within such locations on the site. These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales. Links to external websites Links contained in the site will lead to other websites which are not under our control. We are not responsible for the content of any linked site. Listing and linking should not be taken as an endorsement of any kind and we accept no liability in respect of the content. We cannot guarantee that these links will work all of the time and have no control over the availability of the linked pages. Virus protection We make every effort to check and test material at all stages of production. It is always wise for you to run an anti-virus program on all material downloaded from the Internet. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.

Regulation: CQC and Patient's' Guide       

      

In respect of clinics in Britain, 21st Century Clinic Ltd is regulated by the Care Quality Commission (CQC) and a Patients' Guide and various policies are published describing our work and conditions of service. These will shortly be made available on this website and copies may also be obtained on request at our clinics or by telephone, letter or email. Subject to the above limitation on the remit of the CQC:- wherever there is or appears to be conflict between policies or terms of service stated on this website and in the said published documents, the interpretation will always be that most favourable to the patient or client.
      Care Quality Commission, 103 Bunhill Row, London EC1Y 8TG, UK

Quality Statement.

We offer guaranteed quality service in relevant fields of Medicine; which we interpret broadly. The advice and treatments delivered will be the best possible, taking account of your circumstances and our resources. We will refer patients if in our opinion another doctor is more appropriate to deal with the problem. Our charges will be reasonable in the circumstances. We will do our best to understand the wishes and thinking of patients or clients and will respond according to those wishes so far as professional conscience allows. We will preserve confidentiality. In return we expect that: 1] Patients and clients will give us all necessary information, voluntarily or in response to our enquiries, and specifically concerning all medications being taken or that were taken in the past, including herbal medications, whether obtained from orthodox medical sources or not. 2] Patients and clients will do their best to understand and follow whatever advice they are given and to tell us if there is any point that they do not understand or have difficulty in carrying out. Any complaint will be dealt with promptly, and if directed in writing to the Manager a written reply will be given within 14 days.
      This quality statement shall not conflict with any other such statement provided in accord with requirements of the Care Quality Commission (UK): that is, our performance will be at least as good as the most favourable form of quality guarantee.

Pricing Policy:

      Prices for clinical medical services are fair. Payment is due in advance in cash or by credit card or direct bank transfer, either before or upon arrival, and pre-payment is advised. For certain services we insist on payment at the time of making an appointment. Quoted prices are for payment on the spot, will be increased by 5-25% if payment is delayed to any degree for any reason, and charges ar remitted in full in respect of consultation appointments only if cancellation is made at least 48 hours before the appointment. A later cancellation is charged at 25 or 40% and 'no-show' at 50% of the fee to which the patient has committed. Patients or clients who wish to ask for reimbursement upon compassionate grounds should write to the Manager explaining the circumstances. Additional charges such as for pathology tests or for treatments will be agreed with the patient before any charge is made (except where they constitute part of an all-in fee) and prices are for payment at the time when arrangements are made for the test, medication or procedure concerned. As described above, if an arrangement is desired other than payment on the spot there will be a surcharge of at least 5%. Cheque payments are subject to surcharge. If it is brought to our notice that any aspect of our service does not meet the criteria in our Quality Statement, and if we agree that this is so, relevant charges will be reimbursed in full. Any complaint of this nature should be addressed to the Manager, as described in the Quality Statement. Credit card payment is preferred for all purposes and is very much the simplest and most secure method both for the patient or client and for us. You, as patient or client, have the credit card guarantee to fall back on, so there is actually better financial protection for you, even compared with cash paid into our hands against a receipt or direct bank-to-bank transfer.

21st Century Clinic Limited, London. Disclaimers etc and Privacy Policy.